The Problems In Business Which The Capstone Flavor Management System Solves:
Business Operational Inefficiencies
- The restaurant chain was having problems with integrated systems for operational functions such as: reservations, ordering, inventory, and staffing.
- The paper based reservation system created situations where reservations were booked twice, and some were not booked at all.
- Tracking stock with spreadsheets resulted in emergency supply runs due to discrepancies in the quantity of stock held.
- Staff scheduling on paper posted at each outlet made changes impossible.
Customer Experience Problems
- There was no existing system which permitted clients to make online reservations, neither could they see the tables they are booking visually.
- Order placing capabilities were limited.
- Customers had difficulty locating the nearest restaurant.
- Experience provided in the five branches was not the same, some customers received substandard services.
Management Oversight Problems
- There were no central system for operation control in all five branches.
- Inventory information updates were not available in real time to other restaurants.
- Staff members din't have a central system they can use to check their work schedules remotely.
- There was no efficient method to monitor business performance.
Security And Compliance Problems
- There were a need to secure payments made using the internet.
- Employee access to scheduling details had to be restricted, yet remained easy to obtain.
I have successfully done my capstone project which is a complete restaurant management system for Capstone Flavor (a fictitious company) This web application has changed the way a continually growing restaurant chain with five locations operates by consolidating numerous fundamental business processes into one single platform.
Key Accomplishments:
01
• Implemented a WordPress based restaurant management system.
• Implemented a seamless table reservation system.
• Implemented responsive design ensuring optimal user experience across all devices.
• Integrated WooCommerce for seamless online ordering and payment processing.
• Secured the application with proper user authentication and data protection measures.
• To strengthen brand identity, I designed the distinctive Capstone Flavor logo which aids in visual recognition of the Capstone Flavor brand across all locations.
• Customer data privacy and secure data transmission is mutually guaranteed through the implemented SSL encryption protocol.
Customer-Facing Features:
02
• Users were provided and easy to use interface alongside professional images that detailed over thirty dishes using precise descriptions.
• Implemented an innovative table reservation system with visual table selection, allowing customers to preview table location and layout before booking.
• The system allows customers to utilize a locator tool to see which restaurant under Capstone Flavor are closest to their location.
• The system has included an interface for ordering online which gives customers the chance to customize menus.
• The system facilitates reservations with an integrated ordering feature that allows customers to choose their meals prior to the reservation date.
Staff Management Systems:
03
• Designed and implemented a secure staff shift calendar and management system.
• Added a front-end interface with password protection for the staff to view their schedules remotely from this website.
• Created rules for access to the schedules based on positions assigned.
• Implemented a warning and notification system of schedule change with notice of update deployment capability.
Administrative Capabilities:
04
• Designed a comprehensive inventory management system that tracks stock levels in real-time.
• Implemented real-time notifications to designated staff whenever the product inventory hits the predefined minimum threshold to avoid stockouts.
• Developed an efficient staff scheduling module that optimizes employee coverage.
• Created a centralized dashboard providing managers with critical business metrics
.
• Designated managers will get notified every time the restaurant gets a new order, this can also be tracked by using the Woo Smart phone app.
Technical Achievements:
05
• Integration of Google Maps API for the web application to offer website visitors location services has been done seamlessly.
• The web application incorporates secure payment solutions offered by different gateway providers.
• Ensured cross-browser compatibility and mobile responsiveness.
• The website operates within optimal performance parameters and maintains rapid loading speeds.
• Created secure staff authentication system for schedule access.
• Deployed SSL certificate for encrypted connections across the entire website
Business Impact:
06
• Reduced operational costs by eliminating various independent systems that failed to communicate with each other.
• Achieved higher customer satisfaction due to simpler reservation and ordering systems.
• Achieved better inventory management which enhanced waste reduction and stockout control.
• Real-time analytics access enabled management to make better decisions through actual data analysis.
• Staff communication improved because of the dedicated shift management system that eliminated scheduling conflicts.
• Secure encrypted and tamper-proof transaction and data processing methods built trust between customers.
This project demonstrates my ability to analyze complex business issues and engineer technical designs for implementing full-scale information systems which solve restaurant industry problems.
